Talk to a real person, not a call tree

Call our enrollment line or send a message above, and a specialist will walk you through eligibility, device options, and next steps. Most people are set up within a few days.

A valid photo ID and any paperwork from your court or officer, if applicable. Our team will confirm anything program-specific when you schedule.

Yes. Courts and agencies work with our team directly to set up a contract covering as many participants as needed, with a dedicated point of contact.

Most participants are fitted with a device the same day at intake. Court and agency programs can have devices shipped directly to their office.

Enrollment length is set by your court order or program requirements, not by us. Individuals enrolling privately can choose a term that fits their situation.

We provide nationwide coverage across the US, with a monitoring center staffed around the clock regardless of where a participant is located.

Yes, a family member can start the enrollment conversation, though the participant will need to complete intake and consent to monitoring themselves.

Personal accounts are billed on a recurring schedule tied to your monitoring plan. A specialist can walk you through current pricing before you enroll.

Changes to your monitoring plan or device usually require officer or case manager approval, since it depends on your program's requirements. Contact us to discuss options.

Yes, reseller pricing is tiered based on program size and volume. See our Reseller Program page or reach out to our partnerships team for details.

We accept all major credit and debit cards for personal accounts. Courts, agencies, and resellers can also be set up on invoiced billing.

We'll reach out before anything lapses. A missed payment never affects monitoring or compliance reporting. Contact billing support right away to sort it out.

Some plans include a one-time activation or device fee. A specialist will lay out the full cost breakdown before you commit to anything.

Yes. Itemized receipts and invoices are available on request and can be sent directly to a probation officer or court if required.

Calling connects you to a specialist fastest for most questions. For a device malfunction or urgent compliance issue, call the monitoring center directly. It's staffed 24/7.

Call the monitoring center right away using the number provided at enrollment. Don't remove or attempt to fix the device yourself. Our team will guide you through next steps.

Most form submissions and emails get a response within one business day. Urgent monitoring issues should always go through the 24/7 phone line instead.

Yes, our support line can connect you with Spanish-speaking specialists, and interpretation for other languages is available on request.

Yes. Call or message us with your updated phone, email, or address and a specialist will update your account right away.

Our platform flags low battery and signal loss automatically and alerts both you and your officer, so it's rarely a surprise. Just charge or reposition the device as instructed and it reconnects on its own.

Any change to your approved locations or travel needs prior approval from your officer or case manager. Contact us and we'll help coordinate the request.

Visit our Reseller Program page and submit an application, or email our partnerships team directly. We'll follow up to discuss tiers and onboarding.

Yes. Every tier includes onboarding and staff training, with ongoing partner support available as your program grows.

Starter, Growth, and Regional Partner tiers scale with your caseload. Higher tiers unlock deeper pricing discounts, dedicated account support, and co-branded materials. See the Reseller Program page for a full breakdown.

Yes. Resellers can operate the monitoring platform and portal under their own agency branding, so participants and courts see your name, not ours.

Most partners are fully onboarded (trained, devices shipped, and portal access live) within two to three weeks of approval, depending on program size.

Yes. As your caseload grows, your account manager can move you to a higher tier at any time. There's no need to reapply or restart onboarding.

Every reseller is assigned a dedicated partner support contact at onboarding. You can also reach the partnerships team through the department list above.

Yes. Reseller partners get access to co-branded marketing materials and a referral structure. Your account manager can walk you through what's available at your tier.

There's no strict minimum to get started. The Starter tier is built for smaller caseloads, and you can move up as your program grows.